1. Scope of Services

1.1Forever Change provides:

• Individual hypnotherapy and psychotherapy sessions (in person and online)
• Group hypnotherapy sessions delivered online via video call services (eg Zoom)
• This website and related social media accounts (including Facebook, Instagram, Youtube, Tik Tok and elsewhere)

1.2All services are provided by a Registered Clinical Hypnotherapist who is a member of the Australian Society of Clinical Hypnotherapists (ASCH).

1.3I reserve the right to refuse access to and/or use of my services or this website to anyone for any reason at any time.

1.4You accept that content may be transferred unencrypted and involve:

• transmissions over various networks; and
• changes to conform and adapt to technical requirements of connecting networks or devices.

2. Nature and Limitations of Services

2.1My services are not medical services, and are not a substitute for medical, psychiatric or emergency care.

2.2Hypnotherapy and psychotherapy outcomes vary between individuals. No guarantees are made regarding results or outcomes.

2.3My services are not suitable for individuals experiencing:

• Psychosis or active delusions
• Acute suicidal ideation
• Severe unmanaged mental illness unless cleared by a qualified medical practitioner.

2.4You acknowledge that emotional responses may arise during or after sessions.

3. Client Responsibilities

3.1You agree to:

• Provide accurate and complete health and personal information
• Disclose any relevant medical, psychological or medication history
• Disclose any current, pending or historical legal proceedings that relate to issues connected in any manner to the matters you seek hypnotherapy/psychotherapy support for
• Refrain from attending sessions while under the influence of alcohol or non prescribed drugs
• Follow practitioner instructions and guidance

3.2If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.

4. Minors & Parental Consent

4.1I provide services to both adults and minors.

4.2Services for minors require:

• A completed parental/guardian consent form
• Ongoing consent from a parent or legal guardian

4.3Confidentiality for minors is respected, subject to legal and safety obligations, including mandatory reporting.

5. Online Services / Online Group Sessions

5.1Online sessions are delivered via third party platforms (including Zoom).

5.2You acknowledge the inherent risks of online delivery, including technical disruptions and reduced privacy.

5.3Group sessions:

• Are confidential but not guaranteed to be private
• Must not be recorded, shared or redistributed by participants

5.4I am not responsible for disruptions caused by internet, platform outages or participant environments.

5.5Forever Change will typically create a video or audio recording of online group sessions (Higher Sessions). For privacy, before recording starts you will be notified and be given the opportunity to turn off video/change screen name.

6. Intellectual Property, Copyright & Trademark

6.1All material on this Site, in my Forever Change Community or otherwise delivered by me including (but not limited to) course content, text, graphics, information architecture and coding (My Content), is subject to copyright. While you may access, browse or print My Content for non-commercial, personal or internal business use, you must obtain my prior express written permission if you'd like to use, copy, record or reproduce it. Modification of My Content for any other purpose is a violation of my copyright and other proprietary rights and is strictly prohibited.

6.2You acknowledge that you do not acquire any ownership rights by using the Site or My Content.

6.3Forever Change is owned independently by myself, Robert Peters.

6.4The trademarks, logos, and service marks displayed on my Site are the registered and/or unregistered trademarks of Forever Change. The trademarks, whether registered or unregistered, may not be used in connection with any product or service that does not belong to Forever Change, in any manner that is likely to cause confusion with customers, or in any manner that disparages Forever Change.

6.5Nothing contained on this Site or in my Forever Change Community should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade mark without my express written permission.

6.6You agree that damages may be an inadequate remedy to a breach of these Terms and acknowledge that Forever Change will be entitled to seek injunctive relief if such steps are necessary to prevent violations of its intellectual property rights.

7. Bookings, Payments, Cancellations & Refunds

7.1Payments are processed via Square or bank deposit.

7.2Cancellation, rescheduling and refunds policies apply as per below:

7.3Nothing in these Terms limits my rights under the Australian Consumer Law. Where a major failure occurs, you are entitled to a refund or replacement as required by law.

8. Confidentiality & Privacy

8.1Personal information is handled in accordance with my Privacy Policy.

8.2Confidentiality may be breached where required by law, court order, or to prevent serious harm.

8.3Session notes are stored securely in cloud-based systems.

9. Communications & Marketing

9.1By engaging my services, you consent to receive transactional emails and SMS messages (e.g. notification of upcoming appointments etc).

9.2Marketing communications will comply with the Spam Act 2003 and include opt out options.

10. Limitation of Liability

10.1To the extent permitted by law:

• I exclude liability for indirect or consequential loss
• Liability is limited to resupply of services or refund of fees paid

10.2I do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of my Site, Forever Change Community or My Content.

10.3In no event will I be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon this Site, Forever Change Community or My Content.

10.4These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:

• Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by us (including third party material and advertisements).
• Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.
• Accessing web sites or servers maintained by other organisations through links on my Site, Forever Change Community or products or services. Links are provided for convenience only. I do not endorse linked web sites nor their products and services and you access them at your own risk.
• The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on my Site.

11. International Clients

11.1You acknowledge that services are delivered under Australian law regardless of my location.

12. Governing Law

12.1These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of NSW courts.

13. Dispute Resolution

13.1If a dispute arises between the parties in relation to these Terms, the dispute must be dealt with in accordance with this clause and any party claiming that a dispute exists must notify the other party to the dispute (Second Party) in writing of the nature of the dispute.

13.2In the case of claims against us, all notices are to be provided to robp@foreverchangehypnotherapy.com.au.

13.3If the dispute is not resolved by agreement within five (5) business days of the Second Party receiving the notice referred to above, either party may refer the matter to mediation conducted by a mediator agreed between the parties within a further five (5) business days or, failing agreement within that period, as appointed by the executive director for the time being of the Australian Commercial Disputes Centre Limited.

13.4Once a mediator is appointed, the parties agree that:

• The costs of the mediator shall be borne equally between the disputing parties.
• The chosen mediator shall determine the procedures for mediation.
• The chosen mediator will not have the authority to make any other determination in relation to the dispute.

13.5If the parties have not mediated a resolution of the dispute within ten (10) business days of the selection of a mediator, neither party shall be obliged to continue any attempt at mediation under this clause, and either party may then commence such legal proceedings as it considers fit in relation to the dispute.

13.6Nothing in this clause prevents a party from commencing proceedings seeking urgent interlocutory relief from a court or tribunal of competent jurisdiction to hear the matter, if, in that party's reasonable opinion, it is necessary to protect their rights.

13.7Despite the existence of a dispute the parties must continue to comply with their obligations under the contract.

13.8This clause survives termination of these Terms.

14. Changes to These Terms

14.1I may update these Terms from time to time. Continued use of my services constitutes acceptance of updated Terms.

15. My Feedback

15.1I welcome enquiries or feedback on my Site. Unless specifically stated by you, I shall treat any information you provide me with, as non-proprietary and non-confidential.

15.2If you have questions or comments regarding this Site, or Forever Change products or services, please email me at robp@foreverchangehypnotherapy.com.au

Forever Change ("I", "me", "my") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, store and disclose personal information in connection with my hypnotherapy and psychotherapy services, this website, and related communications, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information I Collect

I may collect the following personal information:

• Name, email address, phone number and postal address
• Health, medical and psychological history relevant to your sessions
• Session notes and records of our consultations
• Payment and billing details
• Information you submit through contact forms or booking requests on this website

2. How I Use Your Information

Your information is used to:

• Provide, plan and follow up on hypnotherapy and psychotherapy sessions
• Communicate with you about bookings, appointments and enquiries
• Process payments
• Comply with legal and professional obligations
• Send you marketing communications, where you have consented, in accordance with the Spam Act 2003

3. Storage & Security

Personal information and session notes are stored securely using reputable cloud-based systems with appropriate access controls. I take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

4. Disclosure of Information

I do not sell or rent your personal information. Your information may only be disclosed:

• Where required or authorised by law, court order, or to prevent serious harm
• To trusted third-party service providers who assist with payments, scheduling or website hosting, solely for that purpose
• With your explicit consent

5. Cookies & Website Data

This website may use cookies or similar technologies to improve your browsing experience and understand site usage. You can control or disable cookies through your browser settings.

6. Access & Correction

You may request access to, or correction of, the personal information I hold about you at any time by contacting me using the details below.

7. Children's Privacy

Where services are provided to minors, information is collected and used only with parental or guardian consent, and confidentiality is respected subject to legal and safety obligations, including mandatory reporting.

8. Changes to This Policy

I may update this Privacy Policy from time to time. Continued use of my services or this website constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact me using the details below.